Gas Checker & Gas Safety Checker are Trading Names of GasSoft Ltd. and for the purposes of this Privacy Policy we refer to Gas Checker & Gas Safety Checker as GasSoft Ltd

Statement of Privacy. GasSoft Ltd. is committed to protecting your privacy. This Statement of Privacy applies to GasSoft Ltd. Web site and governs data collection and usage at all GasSoft Ltd. sites and services; it does not apply to other online or offline sites, products or services.

Please read the GasSoft Ltd. Statement of Privacy. GasSoft Ltd. is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information as an E-commerce Web site, GasSoft Ltd. collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by GasSoft Ltd. is used solely for the purpose of billing and shipping your online purchases. GasSoft Ltd. does not collect any information about your computer hardware and software.

GasSoft Ltd. encourages you to review the privacy statements of Web sites you choose to link to from GasSoft Ltd. so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the GasSoft Ltd. Web site.

Use of your Personal Information GasSoft Ltd. and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that GasSoft Ltd. may also use personal information to inform you of other products or services available from DWS and its affiliates. GasSoft Ltd. may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

GasSoft Ltd. does not sell, rent or lease its customer lists to third parties. GasSoft Ltd. may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

GasSoft Ltd. does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

GasSoft Ltd. may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

(a) conform to the edicts of the law or comply with legal process served on GasSoft Ltd. or the site;
(b) protect and defend the rights or property of GasSoft Ltd., including its Web site; or
(c) act under exigent circumstances to protect the personal safety of users of GasSoft Ltd. or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which GasSoft Ltd. or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. GasSoft Ltd. abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control your Personal Information GasSoft Ltd. offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from GasSoft Ltd. by responding directly to any email you receive with a request to remove you from the mailing list.

Security of your Personal Information GasSoft Ltd. is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through 128 bit encryption through Thawte.

Changes to this Statement GasSoft Ltd. will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how GasSoft Ltd. will use your personal information, GasSoft Ltd. will prominently post such changes prior to implementing the change. GasSoft Ltd. encourages you to periodically review this Statement to be informed of how GasSoft Ltd. is protecting your information.

Returns Policy if you wish to cancel your order, you must notify us without delay by email to before we have dispatched the goods. If the goods have been dispatched, you can return goods you have ordered from us for any reason at any time within 7 days for a full refund or exchange. To arrange a return, please contact us in writing, by email ( within 7 days of receipt of your order and we will provide you with a returns number and address to send the goods back to. The costs of returning goods to us shall be the liability of the purchaser. In the event of returning goods outside of 7 days we reserve the right to refuse return requests. If returns are accepted we reserve the right to apply a restocking charge of up to 25% of the order value.

The level of Restocking Fee can vary from 0% to a maximum of 25% of the returned product’s gross value. This percentage value varies between product and manufacturer for the following reasons:

  • Cost of transporting the product back into stock
  • Cost of storing the product until prepared for resale
  • Cost of testing the product to ensure it is safe for resale
  • Cost of any product re-packaging

Upon receipt of the goods we will issue a refund of the amount paid, an exchange or credit as required. The rights to return the goods will not apply in the following circumstances (although the provisions of this clause do not affect your statutory rights): –

  • Where the product has been used
  • Where the product packaging has been opened or tampered with in any way and all goods must be returned undamaged and in the original packaging.
  • If a collection is required a charge may apply.

Please note that you will be responsible for the cost of returning the goods to our suppliers or Plumb Arena Ltd unless we have delivered the goods in error or they are faulty. If the product is dented or damaged in any way, you must inform us immediately. Manufacturers will not accept returns once the product has been fitted. For goods that have arrived damaged you will need to contact us within 3 days of receipt of the order.

Please telephone us on 02002226525 or email us at prior to returning any goods.

ADDITIONAL NOTES Manufacturers’ warranties are only valid in the UK. It is the responsibility of the purchaser to register all warranty periods with the relevant manufacturer. It is the responsibility of the purchaser to ensure that all products are installed and commissioned by competent persons registered with the appropriate professional bodies and with the correct levels of skills, competence and knowledge.

We would advise that you do not schedule an installer, until you have received delivery of your goods and they have been checked for any discrepancies. Any discrepancies should then be reported to us as a matter of urgency, after which we will endeavour to rectify them as quickly as possible. Plumb Arena will not be liable for any costs incurred, if goods are not checked before an installer has been arranged.

Please ensure the goods are ordered well in advance of your shipping schedules.
We process your order right away. We will normally send your order to you in 2 – 3 business days. Certain items listed within our Website are not standard stock items and can take longer than the stated delivery time.

All customers will be contacted by email to confirm a convenient delivery date between the days of Monday and Friday 8 AM to 5 PM (excluding weekends) – we are unable to give exact delivery times but will endeavour to assist wherever we can.

RIGHT TO CANCEL Under the United Kingdom’s distance selling regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day following the day on which the item is delivered. This is called a “7 Day Cooling-Off Period”.

During this 7 day cooling- off period, you have a duty of care for the goods; therefore it is advised that any goods you wish to return are kept in their original packaging to ensure they remain undamaged and in a good condition. Please note that you will be responsible for the cost of returning the goods to our suppliers unless we delivered goods to you in error or they are faulty. Please also be aware that under no circumstance should goods be returned direct to Plumb Arena Limited’s office, unless otherwise advised by one of our representatives.

The return address will be specified to you prior to return; therefore any goods returned to us in error and not to the specified address will incur an additional carriage charge. Should returned goods arrive back to us or our supplier in a damaged condition, the goods will be returned to you and you will be responsible for the total cost. Please note this will not apply to any goods deemed as Special Order or Made to Order products.

BACK ORDERS If your item is not in stock, we will place the order with our supplier and let you know the estimated delivery date. You will have the option to cancel your order should you wish to do so.

PRICES while we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We retain the right to make adjustments to the pricing on this site to take account of any increase in our suppliers’ prices, the imposition of any taxes or duties or due to an error omission. Or the price published for the goods is incorrect regardless of the status of the order.

Moreover, where images of certain items are not available in whole or part we reserve the right to replace with similar but confirm that this does not affect your statutory rights. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

Any Partners that GasSoft LTD uses will be covered under the same policies above.
we do not store credit card details nor do we share customer details with any 3rd parties.

Please get in touch if you need any more information.